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To better serve you, we need to collect certain personal data to best organize our commercial relationships and the service you expect.
The charter below details the personal data and cookie policy of APIMAB LABORATOIRES (a company registered in the Montpellier trade and companies register under number 353 242 886, with its registered office at Avenue du Lac 34800 Clermont l’Hérault, France, reachable by phone at +33 (0)4.67.96.38.14 or by email at [email protected]) on the website www.propolia.com ("the Site"). This Charter applies to all information provided by you or collected by us during your navigation on our Site.
APIMAB LABORATOIRES places utmost importance on the confidentiality and protection of our users' personal data. By providing us with your personal information, you consent to our using, analyzing, and where necessary, disclosing it in order to process your requests for newsletters or your orders of PROPOLIA products via the Site. Therefore, we encourage you to read this Charter very carefully.
Preamble
Personal data includes any information that allows you to be identified, directly or indirectly. This may be identification information, your shopping habits, or your preferences.
1. Cookies
A cookie is a piece of information stored by your browser on your computer (or portable device) at the request of the sites (and other web servers with which they interact) you visit. It contains several pieces of identification and navigation data stored in a file.
- Essential Cookies: These cookies are necessary for the proper functioning of our site. They allow you to use the main features of our site (e.g., access to your account). Without these cookies, you would not be able to use our site normally.
- Analytical Cookies: These cookies allow us to understand the usage and performance of our site and to improve its operation (e.g., the most frequently visited pages, user searches in the site's search engine).
- Functional Cookies: These cookies remember the choices you make (such as your username, language, or the region you are in) and provide enhanced and more personal features.
- Advertising Cookies: These cookies are used to present you with ads more relevant to your interests. They are also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns.
By continuing to navigate our site, you accept the use of cookies. However, you can choose to disable them at any time by configuring your browser.
Cookie setting rules vary by browser. To learn how they work and customize them, go to your browser's help menu.
Warning: any settings undertaken on your web browser regarding the acceptance or refusal of cookies may modify your internet navigation and your conditions of access to certain services requiring the use of these cookies.
2. Types of data collected
APIMAB LABORATOIRES collects various categories of personal data from our users, which include:
- Identification Data such as name, first name, date of birth, email address, phone number, postal address... necessary for your identification when you use one of our Services (e.g., creating an online account)
- Transactional Data necessary to process your order (items chosen, delivery and billing address, phone number and your email address, phone number, payment method.
- History Data concerning your online orders but also your contacts with us (We also keep the history of your contacts when you contact Customer Service or when you make a claim)
- Reviews you write on products via our partner Verified Reviews
- Navigation Data: information on how you use the site, including data collected via cookies (e.g., the operating system, the type of browser used, the use or non-use of a proxy, the terminal location deduced from your IP address allowing us to identify your computer, access times, visited pages, and the link that allowed you to access our Site).
The data we require from you that are essential to respond to your requests are identified by an asterisk or an equivalent process on the collection forms.
3. For what purposes?
The processing of your personal data allows us to:
- Provide the requested services and products.
- Carry out all commercial operations (orders, payments, deliveries, invoices, accounting, satisfaction surveys, consumer services, etc.)
- Improve our website, services, and customer experiences.
- Conduct market research and statistics.
- Send marketing communications (if you have given your consent).
Some data are also kept to meet our legal obligations and ensure the defense of our interests in case of disputes or legal action.
4. Legal framework
In accordance with the "Informatique et Libertés" law of January 6, 1978, as amended, and the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation), we are committed to:
- Process data in a legal, fair, and transparent manner.
- Collect data for specific, explicit, and legitimate purposes.
- Keep the data in an appropriate and secure manner.
Any processing of your personal data that would not be justified by a legitimate interest requires your consent. We strive to minimize the data collected.
5. How long are my data kept?
Your data are kept for the duration of your relationship with us. Generally, your personal data are kept for the duration of your relationship with us, plus a period of three years after the end of our relations, and are then archived in order to meet our legal obligations.
We may, however, keep some data after the deletion of your account when such retention is prescribed by law, or when this retention is necessary for us to manage disputes and complaints. In such cases, the data necessary to resolve the issue or dispute will be kept as long as the dispute lasts within the limits of the applicable statute of limitations.
6. Your rigths
Under this regulation, you have several rights, including:
- The right to access your personal data.
- The right to rectification.
- The right to erasure.
- The right to restrict processing of your data.
- The right to data portability.
- To exercise these rights, or for any question regarding the management of your personal data, you can contact us via the contact form on this site.
We commit to ensuring the protection and confidentiality of your personal data, in compliance with the prevailing legislations.
To unsubscribe from our newsletter, you can simply click on the unsubscribe link available at the bottom of each email. Your request will be processed within a few days, so it is possible that you may still receive some emails or postal mails during this processing period.
7. Contacts
The data controller is APIMAB LABORATOIRES.
Head office address: Avenue du lac – 34800 Clermont l’Hérault – France. Telephone: +33(0)4 76 96 38 14
For any questions regarding this charter, you can contact us by email: [email protected] or by phone at +33 (0)4 67 96 38 14
8. Modification of the charter
PIMAB LABORATOIRES may modify this charter. We invite you to consult it as soon as you interact with us to stay informed about our practices regarding the protection of personal data and your rights.